Refund Policy
Last updated: August 2026
1. Digital SaaS Product and Usage Credits
Decifind sells access to a cloud-based SaaS product and virtual usage credits. Credits are not cash, stored value, cryptocurrency or a financial product.
2. No Refund After Credit Consumption
Virtual credits are consumed when a search or contact-delivery service is completed under the applicable plan. Once credits have been consumed, they are non-refundable. This includes credits used to deliver a contact, even if you later decide not to contact that person or no longer need the result.
3. Unused Credits
Unused credits may be reviewed for a refund only where required by applicable law or where Decifind has confirmed a duplicate or erroneous charge. Refund requests must be submitted before the relevant credits are consumed.
4. Failed or Incorrect Delivery
If a technical error causes an incorrect credit deduction or a paid search fails before a qualified result is delivered, contact support promptly with your account email and search details. We may restore credits or issue another appropriate remedy after review.
5. Chargebacks and Disputes
Please contact Decifind before initiating a payment dispute so we can investigate. A chargeback for credits that were correctly delivered and consumed may be treated as an invalid payment dispute, subject to applicable law and the payment provider's rules.
6. Contact
Refund and billing requests should be submitted through the Contact page. Include your account email, transaction reference and a clear description of the issue. Never send passwords, API keys or full payment-card details.